technology job

Programme Manager - Customer Retention

  • Posted August 25, 2026
  • £950 - £1000 per day
  • West Midlands
  • Permanent

Programme Manager / SME – Hybrid – £1000 p/d – Customer Retention – 3 months

Our client – a leading financial services company are looking for a Senior Programme Manager to scope and set up an enterprise wide customer retention programme. SMEs or advisors with the correct experience will also be considered.

Applications will only be considered if you posses recent experience within a financial services company and relevant customer retention / re connection / re-engagement experience.

Key Responsibilities

▪️ Establish a customer retention programme from discovery through to full pilot roll out.
▪️ Identify customer touch points across customer journey (renewals, complaints, life cycles)
▪️ Design and implement targeted re-engagement strategies
▪️ Build data-led insights to track risk and performance
▪️ Develop and present strategy and business case to senior stakeholders
▪️ Drive cross-functional delivery and embed change through training and engagement

Required experience

▪️ Must have relevant experience from a financial services background
▪️ Proven delivery of customer retention programmes
▪️ Strong background in customer analytics, CRM or life-cycle strategy
▪️ Ability to run discovery, define scope and build business cases
▪️ Confident engaging and influencing senior stakeholders

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Apply for this Job

    technology job

    Business Architect

    • Posted August 21, 2026
    • £550 - £600 per day + Outside IR35
    • Hybrid working - 2 days per week in Bournemouth area
    • Contract

    Business Architect
    Bournemouth Area Hybrid
    4-5 Month Contract
    Outside IR35
    £550-£600 per day

    I’m currently supporting a client who is looking for an experienced Business Architect to join a major enterprise-wide transformation programme.

    Following a significant digital transformation, this role will focus on redefining business processes, shaping a new operating model, and ensuring the organisation is positioned to realise the benefits of its transformation investment.

    Key experience required:

    • Enterprise-level Business Architecture experience
    • Designing and implementing Target Operating Models
    • Redefining and optimising end-to-end business processes
    • Strong understanding of Agile Value Chains and value-driven delivery
    • Experience working in highly collaborative environments
    • Ability to influence and engage senior business stakeholders
    • Passion for coaching, mentoring and developing others
    • Strong facilitation and workshop leadership skills

    Role details:

    • 4-5 month initial contract
    • Outside IR35
    • £550-£600 per day
    • Hybrid working
    • 2 days per week on site in the Bournemouth area

    This is an excellent opportunity to help shape the future operating model of a large organisation while working alongside senior business and transformation leaders.

    Reasonable Adjustments:

    Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

    If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

    Apply for this Job

      technology job

      Business Analyst - Salesforce CRM

      • Posted August 20, 2026
      • £600 - £675 per day + via Umbrella
      • London - 4 days per week on site
      • Contract

      Business Analyst – Salesforce CRM

      London. 4 days per week on site.
      c£650 per day via Umbrella. Inside IR35.

      We’re looking for an experienced Business Analyst to support a major transformation programme focused on improving client onboarding and CRM processes for our banking client.

      Key Requirements

      • Strong Business Analyst experience on technology or business change programmes.
      • Proven Salesforce CRM experience.
      • Excellent requirements gathering and process mapping skills.
      • Experience improving business processes and workflows.
      • Ability to work with both business and technology stakeholders.
      • Experience supporting testing and UAT activities.
      • Financial services/banking experience

      What You’ll Be Doing

      • Gathering and documenting business requirements.
      • Working closely with stakeholders to understand current processes and identify improvements.
      • Supporting Salesforce CRM enhancements to improve user experience and data quality.
      • Defining requirements for system integrations and data feeds.
      • Supporting workflow automation and process optimisation initiatives.
      • Assisting with testing and successful delivery of solutions.

      Reasonable Adjustments:

      Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

      If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

      Apply for this Job

        technology job

        Project Manager DRS project

        • Posted August 19, 2026
        • Up to £550 per day + Outside IR35
        • Suffolk
        • Contract

        Project Manager – £550 Outside IR35 – Hybrid Suffolk – Contract

        We’re supporting a leading UK business in the search for an experienced Project Manager to deliver a major operational change programme across a large multi-site estate.

        We’re looking for candidates with a strong background in retail or hospitality, who can drive cross-functional projects, manage key stakeholders, and deliver operational change at pace.

        Key Requirements:
        Proven Project Management experience within retail OR hospitality.
        Experience working across large, multi-site operations.
        Strong stakeholder management and communication skills.
        Track record of delivering complex change and transformation projects.
        Understanding of operational compliance and process implementation.
        Proven experience within Supply chain / logistics projects.
        Experience with Deposit Return Schemes (DRS) or similar regulatory/change programmes would be a significant advantage.

        Reasonable Adjustments:

        Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

        If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

        Apply for this Job

          technology job

          Senior Project Manager - Actuarial Model Development

          • Posted
          • £750 - £850 per day + UMBRELLA ONLY
          • Hybrid working - Circa 2 days a week onsite in the client's office in the City of London
          • Contract

          Senior Project Manager – Actuarial Model Development – IMAP programme

          Our prestigious London based client have an urgent requirement for an interim Senior Project Manager to join a large internal model programme. This Project Manager will lead the delivery of the actuarial modelling development workstream within the programme, working closely with the client’s actuarial function and in-house actuarial developers.

          Up to £850 per day – UMBRELLA ONLY

          6 month initial contract (with scope for long term extensions – the programme should run for 18 months+)

          Hybrid working – Circa 2 days a week onsite in the client’s office in City of London


          Experience needed:

          • Strong and specialist Project Management experience
          • Proven experience of leading actuarial modelling, or actuarial system development projects
          • Previous experience within the Life & Pensions industry
          • Experience of working directly with actuarial teams, ideally with experience of working with actuarial developers
          • Gravitas and credibility to engage and influence senior stakeholders up to a senior level
          • Personable, engaging, and able to bring a variety of stakeholder groups together

          Any candidates who are not able to clearly demonstrate all of the required experience above within their CV, will not be considered for this role.

          To apply for this role, please send a copy of your CV in the first instance. Suitable candidates will be contacted in due course. If you have not heard back within 7 days following CV submission, your application in this instance will have been unsuccessful.

          Reasonable Adjustments:

          Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

          If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

          Apply for this Job

            technology job

            Business Analyst - TOM

            • Posted August 18, 2026
            • £450 - £500 per day + Outside IR35
            • Hybrid working with 2 days a week in London/Kent
            • Contract

            Business Analyst

            Outside IR35 | Hybrid Working in South East England

            A major transformation programme is seeking an experienced Business Analyst to support the redesign of products, services and operating models as the programme transitions to a Minimum Viable Product approach.

            This is an opportunity to join a large scale business change initiative focused on modernising platforms, improving business processes and delivering a more agile, customer focused operating model.

            The Role

            Working closely with senior stakeholders, you will help define how the business operates in the future by mapping current and future state processes, products and customer journeys.

            You will play a key role in shaping the target operating model and ensuring it aligns with the programme’s revised MVP delivery approach.

            Key Responsibilities

            • Map current and future state products, services and customer journeys.
            • Analyse the impact of the move to an MVP approach.
            • Define and document future operating model requirements.
            • Support target operating model design and implementation.
            • Facilitate workshops and engage with business stakeholders across the programme.
            • Identify opportunities to improve processes, customer outcomes and operational effectiveness.

            Skills and Experience

            • Proven Business Analyst experience within large scale transformation programmes.
            • Strong Target Operating Model design experience.
            • Extensive experience mapping as is and to be processes and services.
            • Strong stakeholder engagement and workshop facilitation skills.
            • Ability to translate complex business needs into practical future state solutions.
            • Experience within financial services, mutuals, insurance, wealth management or the charity sector would be highly advantageous.
            • Strong understanding of customer propositions and customer journeys.

            Contract Details

            • Outside IR35.
            • Initial contract running on a long term transformation programme extending into 2027.
            • Hybrid working with occasional travel to London or Kent for workshops. Typically 1 to 2 days per week when required

            This role would suit a Business Analyst who enjoys operating at both strategic and delivery levels and has a strong track record in operating model design within complex transformation environments.

            Reasonable Adjustments:

            Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

            If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

            Apply for this Job

              technology job

              GOVERNANCE AND PLANNING MANAGER (PMO) - SC CLEARED

              • Posted August 17, 2026
              • £475 - £525 per day
              • London/remote
              • Contract

              Governance & Planning Manager

              Grade: SEO
              Contract: 6 months
              Start Date: 1 September 2026

              Role Overview

              We are seeking an experienced Governance & Planning Manager to support a major transformation programme in a hybrid role combining PMO governance, programme planning and hands-on delivery management.

              This role will take responsibility for core programme governance activities, including maintaining the ADO plan, sprint planning, board and reporting packs, POAP management and RAID coordination, while also supporting the day-to-day delivery of individual implementations.

              The ideal candidate will be an experienced PMO professional with previous Delivery Manager experience, able to balance strong governance and planning discipline with a practical, outcome-focused approach to delivery.

              Key Responsibilities

              PMO & Governance

              • Manage and maintain the ADO plan, ensuring delivery activity, milestones and dependencies are accurately reflected.
              • Support and coordinate sprint planning and wider Agile planning activities.
              • Develop high-quality programme board packs, governance papers and reporting packs.
              • Maintain the Plan on a Page (POAP) and associated programme reporting.
              • Support programme governance processes and ensure appropriate reporting and controls are maintained.
              • Assist with external PMO activities, including RAID management, dependency tracking and risk escalation.
              • Maintain accurate programme plans, actions, decisions and governance records.
              • Provide clear and concise reporting to senior stakeholders, highlighting progress, risks, dependencies and areas requiring intervention.

              Delivery Management

              • Take responsibility for the day-to-day delivery of individual implementations.
              • Coordinate delivery activity across multidisciplinary teams and stakeholder groups.
              • Track milestones, dependencies, risks and delivery outcomes to ensure implementation remains on track.
              • Identify and remove blockers quickly, escalating issues where appropriate.
              • Balance delivery pace with appropriate governance and control.
              • Support Agile ceremonies and delivery forums where required.
              • Ensure delivery activity remains focused on agreed outcomes, benefits and value.

              Essential Knowledge & Experience

              Programme & Project Delivery

              • Proven experience delivering programmes and projects in complex environments.
              • Experience operating within Agile delivery environments.
              • Previous experience in a PMO, Programme Management or Delivery Management capacity.
              • Strong understanding of programme planning, delivery controls and governance.

              Agile Delivery

              • Practical knowledge of Agile delivery methodologies including Scrum, Kanban and Lean.
              • Experience with sprint planning and backlog management.
              • Understanding of iterative delivery techniques.
              • Experience working within Product Operating Models.

              Governance & Controls

              • Strong experience managing RAID.
              • Experience producing delivery reporting and programme governance packs.
              • Strong programme planning and control capabilities.
              • Ability to establish and maintain effective governance without creating unnecessary bureaucracy.

              Stakeholder Management

              • Ability to engage, influence and communicate effectively with multiple stakeholder groups.
              • Experience facilitating workshops, governance meetings and delivery forums.
              • Ability to manage competing priorities and stakeholder expectations.
              • Proven ability to build effective cross-functional relationships.
              • Strong written and verbal communication skills.

              Desirable Experience

              The following experience would be advantageous:

              • Experience working on Government Major Programmes.
              • Previous experience delivering digital transformation programmes.
              • Experience within estate or workplace transformation.
              • Knowledge of the DTaS Product Operating Model.
              • Experience working within an FCDO operating environment.
              • Experience with Agile at Scale, including SAFe, Scrum@Scale or equivalent approaches.
              • Programme management qualifications such as MSP, PRINCE2 Practitioner or AgilePM.

              Key Skills & Competencies

              Leadership & Collaboration

              • Effective facilitator and communicator.
              • Able to build trust quickly across diverse stakeholder groups.
              • Comfortable working collaboratively across programme, product, technical and business teams.

              Delivery Focus

              • Strong execution mindset with a focus on outcomes.
              • Excellent prioritisation and planning skills.
              • Comfortable operating in ambiguous and fast-moving environments.
              • Focused on delivering measurable outcomes and value.

              Problem Solving

              • Proactive approach to identifying and removing blockers.
              • Able to balance delivery pace with appropriate governance.
              • Strong analytical and problem-solving capabilities.
              • Proactive approach to risk identification and management.

              Organisational Skills

              • Excellent planning and coordination capability.
              • Highly organised with strong attention to detail.
              • Able to manage multiple workstreams, priorities and deadlines simultaneously.
              • Comfortable working in fast-paced transformation environments.

              Ideal Candidate

              The successful candidate will combine the governance discipline of a strong PMO professional with the hands-on approach of an experienced Delivery Manager.

              You will be comfortable managing programme governance and senior reporting while also getting into the detail of delivery, coordinating teams, resolving blockers and ensuring individual implementations progress successfully.

              This is an ideal opportunity for someone who enjoys working across both strategic programme governance and practical day-to-day delivery, and who can bring structure, pace and accountability to a complex transformation environment.

              Grade: SEO
              Contract Length: 6 months
              Start Date: 1 September 2026

              Reasonable Adjustments:

              Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

              If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

              Apply for this Job

                technology job

                Business Analyst (SC Cleared)

                • Posted
                • £500 - £550 per day
                • London/remote
                • Contract

                Start Dates: September/November
                Contract Length: 6 months each

                Purpose of Role:

                The Business Analyst is responsible for translating the strategic vision of Digital Wing into clear business, user and technical requirements. The role will ensure that programme decisions are grounded in operational need and that solutions are aligned to desired outcomes and benefits.

                Key Responsibilities:

                • Capture and document business requirements
                • Facilitate stakeholder workshops and discovery sessions
                • Analyse current and future operating models
                • Define user journeys and use cases
                • Produce requirements documentation
                • Support benefits definition and measurement
                • Identify dependencies, assumptions and constraints
                • Support Business Case development
                • Ensure requirements are traceable through delivery

                Essential Skills & Experience:

                • Business analysis methodologies and tools
                • Requirements gathering and management
                • Workshop facilitation
                • Process mapping
                • Stakeholder engagement
                • Benefits analysis

                Desirable Skills & Experience:

                • Agile delivery environments
                • Government transformation programmes
                • User-centred design approaches
                • Digital workplace transformation experience
                • BCS Business Analysis qualifications
                • Proficient in MS Visio

                Reasonable Adjustments:

                Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

                If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

                Apply for this Job

                  technology job

                  Service Manager

                  • Posted August 14, 2026
                  • Negotiable
                  • Cheltenham
                  • Contract

                  Service Manager | National Security | Cheltenham / London / Manchester | £ Flexible Day Rate £

                  We’re looking for a contract Service Manager to support governance, reporting, and risk management across two existing managed services – while also supporting the onboarding of a new one.

                  SFIA 3-4 level (but can go higher). You’ll work directly with a senior stakeholder on a day-to-day basis, so confidence and credibility are key.

                  • Start: ASAP
                  • Duration: 12 months
                  • Rate: £600-650/day
                  • Location: Cheltenham, London, or Manchester
                  • Clearance: ⚠️ eDV is essential, no exceptions

                  If this sounds like you or someone in your network, get in touch.

                  Reasonable Adjustments:

                  Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

                  If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

                  Apply for this Job

                    technology job

                    Retail Business Analyst

                    • Posted August 12, 2026
                    • £500 - £550 per day
                    • Hybrid working London - 3 days per week on site
                    • Contract

                    Retail Business Analyst

                    6 Month Initial Contract
                    Inside IR35
                    London. 3 days per week on site

                    We are looking for an experienced Business Analyst to support the delivery of business and technology change within a retail environment.

                    This is a hands on role working closely with Product Owners, Architects, Engineering teams and business stakeholders to shape, refine and deliver business requirements across a range of initiatives.

                    Key responsibilities

                    • Gather, analyse and validate business requirements.
                    • Challenge and refine requirements to ensure clarity and alignment with business goals.
                    • Create user stories and support backlog refinement activities.
                    • Facilitate workshops and requirements gathering sessions.
                    • Work closely with Product Owners to translate business needs into deliverable outcomes.
                    • Build strong relationships across business and technology teams.
                    • Identify risks, dependencies, assumptions and gaps in requirements.
                    • Support process analysis, process mapping and continuous improvement initiatives.
                    • Help drive consensus and secure stakeholder sign off.

                    Required experience

                    • Proven Business Analyst experience within Agile delivery environments.
                    • Strong stakeholder management and communication skills.
                    • Experience working with Product Owners and delivery teams.
                    • User story creation and backlog management experience.
                    • Strong requirements elicitation and workshop facilitation skills.
                    • Experience managing ambiguity and bringing structure to complex problems.
                    • Strong business process analysis and process mapping skills.
                    • Experience using Jira, Confluence and Miro.

                    This is an excellent opportunity for a versatile Business Analyst who is comfortable operating across the full analysis lifecycle and enjoys working in a fast paced retail environment.

                    Reasonable Adjustments:

                    Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

                    If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

                    Apply for this Job