Service Line Manager

Finance | City of London | Permanent | £ 50000 - £ 60000  | HQ00100586

Service Line Manager

Sanderson Recruitment

Central London

£50,000 - £60,000

Our client is a payment authority with an opening for a Service Line Manager.

This is an exciting opportunity to develop and progress your career in a growing company that offers a great working environment in the heart of London.

As a Service Line Manager you will:

  • Oversee the running of a specific service line from a service provision perspective, including first line risk, organisational and people matters
  • Work together with the Head of Service Lines, Service Line Senior Manager and Standards & Strategy Directorate in identifying innovative ways of delivering new services
  • Ensure the successful daily Supplier Management including monitoring of KPI’s and adherence to SLA’s as well as Assurance
  • Monitor Participant payment redirection performance and takes action as appropriate.
  • Oversee key change projects for the given service line

Required skills and experience:

  • Payments experience
  • Understanding of online security protocols and Internet Standards
  • Proven expertise and experience in ensuring complex services in a heavily regulated environment are delivered according to or exceeding the expectations of regulatory stakeholders
  • Excellent stakeholder skills both with regulatory and participant stakeholders
  • Operations experience gained in the Financial Services

Apply for this Position:

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