Top 5 Things I've Learnt as an Account Manager

Top 5 Things I've Learnt as an Account Manager

After almost a year working within Sanderson Government & Defence, Ruby Maynard tells us the top five things she's learnt being an Account Manager...

1. Understanding
Whether this be understanding the company, the client, or the people you are working with, I have learnt this is essential.

The best way to learn is to fail, make mistakes and ask questions (thanks Lisa Goodman for your unlimited patience). I have taken the time to really understand my clients, their goals and what they do by sitting down with them and other people in the business to better understand how we can support. As well as this, understanding the team of people in G&D has been something I have benefitted from as it has allowed me to build and grow my relationships.
 
2. Plan
Quite a simple thing I have learnt, is to plan. Plan your day, plan your meetings, plan your work, plan your contribution to a meeting, write to do lists. Even if something doesn't follow this plan, it is still helpful to have. (Thanks Lizzie Vise for teaching me how to be organised when I joined)
 
3. Fail
As mentioned earlier, I have learnt that trying and failing is the best way to learn. When you have the right support, you feel this is ok. I was terrified of doing something in my job and getting it wrong or creating more work etc. It took me a few months to realise that this is ok. Everything is fixable and I am lucky to have the right people around me to help and show me the ropes.
 
4. Solutions not problems
Having a positive outlook on things that may not go to plan or problems that may occur day to day has made handling situations much easier. Tackling this with the perspective of providing a solution rather than dwelling on a problem is not just a skill I have used in work, but something I have taken into my daily life. When you are working with like-minded people this really does have a positive influence on your working day, meaning we have a happy office!
 
5. Be yourself
I consider myself very lucky to work for a place where I can openly be myself and continue to learn and grow whilst building good strong relationships with lots of different people. From doing so we have had lots of fun days and nights out together as well as Nick Walrond helping me expand my food palate with different cuisines for lunch other than Turkey Dinosaurs!

The list could go on as there are many things I have learnt whilst being here. I am looking forward to seeing what is next!