Windows Server Team Manager

Windows Server Team Manager

Bristol / Hybrid

£48,000 – £54,000

We have an exciting opportunity to join a leading organisation as a Windows Server Team Manager. The right candidate will have a strong background working with Windows Servers and leading a variety of teams of IT Specialists.

Technical Experience

• Experience and knowledge of IT service delivery and service management.
• Configuration and management of Windows server environments using WSUS, SCCM or Intune.
• A demonstrable working knowledge of ITIL equivalent to Foundation Level.
• Knowledge and understanding of the principles, theory and practices of IT Services delivery.
• Demonstrates ability to maintain effective relations with service stakeholders (e.g. suppliers, customers) to achieve successful issue resolution.
• Experienced in managing IT contracts and suppliers.
• Experience of Agile practices (e.g. Scrum, Kanban).
• Enterprise server experience managing Windows Server and derivatives in a large organisation.
• Experience of supporting Windows Services such as DNS, Active Directory and Group Policy.
• Good understanding of Windows availability features such as clustering/always on.
• Experience of PowerShell.

Responsibilities

• Lead and manage a team of IT specialists, ensuring effective service delivery to the organisation.
• Oversee technical management of services in line with ITIL best practices to meet service levels and ensure a positive customer experience.
• Manage team schedules, tasks, and dependencies to ensure productivity and quality output, adhering to standards and best practices.
• Ensure services comply with architectural and security standards.
• Coordinate with products, suppliers, and vendors to deliver effective business services.
• Implement operational policies, processes, and service delivery, communicate to the team, and monitor execution.
• Ensure accurate documentation and standard operating procedures are maintained.
• Monitor and report service levels, leading continuous improvement initiatives.
• Lead small projects, ensuring timely and quality deliverables, including managing budgets when necessary.
• Enhance team performance through coaching and development aligned with industry trends.