Service Desk Lead / Application Support Manager

Service Desk Team Lead – Application Support Manager – Service Desk Manager – Application Manager – 3rd Line Support

We are looking for an enthusiastic Service Desk Lead / App Support Desk Lead t/ Application Support Manager / 3rd Line support analyst to join our client as their first Service Desk Team Lead, to establish the function and grow the team

As a leader in their field, our client prioritises excellence, creativity, and efficiency in all aspects of our work. They are seeking like minded individuals to drive success through various channels, Service/Support desk being their main priority.

Responsibilities:

• Analyse and improve current IT processes, implementing new ideas to enhance efficiency.
• Oversee development and system support functions.
• Utilize JIRA for project management.
• Troubleshoot and resolve IT issues with a problem-solving approach.
• Build and manage SQL queries.
• Script using Perl, C#, and VB (experience with legacy systems a plus)
• Report to the Infrastructure & Dev team manager.

Key Experience Required:

• Personable and has strong leadership qualities.
• A passion for improving IT processes.
• Proficient in JIRA and various scripting languages (SQL, Perl, C#, VB)
• Has experience working with legacy systems.
• Experience setting up processes, portals, automations.
• Reporting out of JIRA
• ULM (Lucid, draw IO, visio)

If you have some of the experience but not all, please still reach out as it would be good to discuss further.