technology job

Service Desk Lead / Application Support Manager

  • Posted June 13, 2024
  • £35000 - £42000 per annum + Benefits + Pension
  • Chatham
  • Permanent

Service Desk Team Lead – Application Support Manager – Service Desk Manager – Application Manager – 3rd Line Support

We are looking for an enthusiastic Service Desk Lead / App Support Desk Lead t/ Application Support Manager / 3rd Line support analyst to join our client as their first Service Desk Team Lead, to establish the function and grow the team

As a leader in their field, our client prioritises excellence, creativity, and efficiency in all aspects of our work. They are seeking like minded individuals to drive success through various channels, Service/Support desk being their main priority.


  • Analyse and improve current IT processes, implementing new ideas to enhance efficiency.
  • Oversee development and system support functions.
  • Utilize JIRA for project management.
  • Troubleshoot and resolve IT issues with a problem-solving approach.
  • Build and manage SQL queries.
  • Script using Perl, C#, and VB (experience with legacy systems a plus)
  • Report to the Infrastructure & Dev team manager.

Key Experience Required:

  • Personable and has strong leadership qualities.
  • A passion for improving IT processes.
  • Proficient in JIRA and various scripting languages (SQL, Perl, C#, VB)
  • Has experience working with legacy systems.
  • Experience setting up processes, portals, automations.
  • Reporting out of JIRA
  • ULM (Lucid, draw IO, visio)

If you have some of the experience but not all, please still reach out as it would be good to discuss further.

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