Service Desk Engineer (x4)

Service Desk Engineer

Bristol / Hybrid

Up to £33,000 salary

We have 4 exciting opportunities to join a fast-growing organisation based in Bristol and be part of a vibrant, highly skilled team at the cutting edge of technology. In this role, you’ll help support a wide range of end users consistently maximise the value of their IT infrastructure.

Key Responsibilities:

• Provide remote technical support, with occasional on-site visits to clients.
• Assist clients via phone, email, and ticket management systems.
• Document solutions and update the internal knowledge base.
• Mentor and support junior team members.

Required Skills & Experience:

• Strong communication, documentation, and customer service skills.
• Experience in supporting:
• Microsoft Server Operating Systems
• Microsoft Active Directory
• VMware
• Microsoft Office 365
• Veeam Backup & Replication
• Microsoft Windows Desktop Operating Systems
• Prior experience working in a large organisation with a high amount of end users
• Proficiency in configuring and supporting network devices, including firewalls and switches.
• Solid understanding of ITIL framework principles.

Technologies & Tools Experience:

• Veeam Cloud Connect
• Microsoft Remote Desktop Services
• Citrix XenApp/XenDesktop
• Fortinet Firewalls
• HPE Server Hardware & Switches
• Office 365 Migrations
• PowerShell scripting