Product Owner - CRM and Marketing

Product Owner – CRM & Marketing

London or Basingstoke (Hybrid)

9 Month FTC

£60,000 – £80,000 (pro rata for 9 months) + Benefits

August Start

We are working in partnership with an established international luxury retail brand. Over 300 employees and operating in multiple countries, they are family-owned.

This role would be perfect for someone who is customer focused, data centric and has a strong understanding of CRM, Customer and Marketing who wants to join a brilliant culture with a product led approach.

Benefits Include 28 days holiday (pro rata), Private Medical, Life Insurance, a generous employee discount and more.

Job Responsibilities Include

• Convey and executive the company’s vision for products that support marketing, sales, and service, understanding the value of Customer Relationship.
• Measure and set goals for the customer management products to continuously approve
• Build relationships across the business and champion great customer relationship management
• Work closely with the technical teams to ensure the solution design process is effective at each stage
• Collaborate closely with Insight & Analytics to embed actionable customer insight into the new tools
• Own end-to-end capability that is integral to the success of the business.
• Work with technical, Change and Delivery teams to effectively prioritise and manage design builds and changes.
• Represent the customer and provide feedback to the team on performance of the product in the market and against targets.
• Collaborate with other Product Owners, Head of Product Management and Business Owners to support the development of the product roadmaps and strategy.
• Provide regular companywide communications regarding progress, releases and celebrate successful outcomes.

What We’re Looking For

• Data driven and customer centric approach with an understanding of customer journey and customer lifecycle.
• Significant experience building customer management processes and platforms, (CRM for sales, service, and marketing)
• Experience of crafting compelling Customer Experiences through data and analysis
• Strong collaboration skills with the ability to make relationships with all levels of stakeholders across a business
• Ideally experience in a Product Owner role – but with a background is customer success / voice of customer / CRM Management Positions rather than digital and technical.
• Experience working in an agile environment a bonus
• Open to candidates across all industries, though retail or Ecommerce would be a bonus.

If this role is of interest, please apply below or send your CV or Coverletter to [email protected]