technology job

IT Support Engineer

  • Posted March 18, 2024
  • £32000 - £36000 per annum
  • Cardiff
  • Permanent

IT Support Engineer

Cardiff, hybrid working

£32,000 – £36,000

Are you passionate about delivering exceptional technical support while ensuring the utmost satisfaction of both internal and external stakeholders? A growing tech hub in Cardiff are growing their support function and looking for a 2nd Line Support Engineer!

Reporting directly to the IT Support Manager, you will play a pivotal role in providing onsite and remote technical assistance, resolving IT incidents, and implementing changes to uphold the commitment to premium customer service and ISO27001 compliance.

IT Support Engineer Requirements:

  • Previous experience providing 1st and 2nd line support.
  • Solid understanding of PCs, printers, networking, Microsoft suites, Active Directory, and security solutions.
  • Familiarity with ISO27001 and ITIL principles
  • Strong problem-solving abilities, interpersonal skills, attention to detail, and a passion for continuous learning are essential.
  • Ability to work collaboratively in a team environment and adapt to changing priorities.
  • Commitment to providing exceptional customer service and maintaining high standards of professionalism.
  • Possession of a valid UK driving license for occasional travel to other sites

The business offers hybrid working and flexibility to travel to other sites as and when required.


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