IT Support Engineer
- Posted March 18, 2024
- £32000 - £36000 per annum
- Cardiff
- Permanent
IT Support Engineer
Cardiff, hybrid working
£32,000 – £36,000
Are you passionate about delivering exceptional technical support while ensuring the utmost satisfaction of both internal and external stakeholders? A growing tech hub in Cardiff are growing their support function and looking for a 2nd Line Support Engineer!
Reporting directly to the IT Support Manager, you will play a pivotal role in providing onsite and remote technical assistance, resolving IT incidents, and implementing changes to uphold the commitment to premium customer service and ISO27001 compliance.
IT Support Engineer Requirements:
- Previous experience providing 1st and 2nd line support.
- Solid understanding of PCs, printers, networking, Microsoft suites, Active Directory, and security solutions.
- Familiarity with ISO27001 and ITIL principles
- Strong problem-solving abilities, interpersonal skills, attention to detail, and a passion for continuous learning are essential.
- Ability to work collaboratively in a team environment and adapt to changing priorities.
- Commitment to providing exceptional customer service and maintaining high standards of professionalism.
- Possession of a valid UK driving license for occasional travel to other sites
The business offers hybrid working and flexibility to travel to other sites as and when required.
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