IT Support, Desktop, 2nd Line, Hybrid

IT Support Analyst, Desktop, Second Line, Hybrid, Windows, MacOS, AD, Support

Hybrid working, 2/3-day split.

An Award-Winning IT consultancy are looking to bring in an IT Support Analyst with a background in desktop and second line support engineer.

You will be supporting the day-to-day activities of the company’s help desk department, working with the MSP’s client’s IT functional needs. You will also oversee developing and delivering a variety of projects each month, this will increase alongside your expertise.

This role is a Hybrid role, with a pathway for internal skill-set development across the company.

Key Skills –

• Windows 7/8/10
• MacOS
• Intune
• Active Directory
• General Networking
• Driving License and own transport
• previous experience within a desktop support role

Key Responsibilities –

• Management and lead of 1-2 projects per month.
• On site Help desk Support
• Strong customer service and communication
• Ticket Management and ensuring SLAs are met
• Helping the management team with business improvements
• Logging, maintaining and resolving client IT issues
• Maintain Desktop configurations

Benefits –

• 20+ days Holiday and rising
• Flexible Working (WFH Incentives)
• Private medical cover
• Gym membership
• Staff parties
• Parking