IT Service Delivery Analyst

IT Service Delivery Analyst (12 Month Fixed Term Contract)

Liverpool – 50/50 hybrid split

We are seeking a dedicated IT Service Delivery Analyst to join a dynamic Service Delivery team within a financial services organisation. This role is crucial in supporting the Service Delivery Manager and IT Support Teams, focusing on report production, IT Change Management, and procurement processes.

Responsibilities include

• Supporting service delivery teams in recording and managing incidents and service requests.
• Conducting reviews and implementing service improvement measures.
• Overseeing IT Change Management and chairing CAB meetings.
• Producing and distributing various IT reports.
• Collaborating with Configuration, Problem, and Change Management teams.
• Managing software licenses and procurement processes.

Skills/experience

• Excellent communication and interpersonal skills.
• Strong planning and organisational abilities.
• Ability to work independently and collaboratively.
• Proficiency in ITSM tools, ITIL and Power BI.