technology job

IT Service Analyst

  • Posted June 21, 2024
  • £30000 - £34000 per annum
  • IT Support analyst required for a leading client based in Coalville
  • Permanent

Our leading client have an exciting opportunity for an IT support engineer to provide 1st/2nd line phone support and hardware support for a busy service centre.

Key responsibilities include:

  • Working to meet IT Service Desk Service Level Agreements and individual KPI’s
  • Handling Incidents and Service Requests raised to the IT Service Desk via telephone, email and Self-Service
  • Recording accurate, detailed information and tracking incidents from creation until completion in our Service Management Tool, ensuring resolution in a timely manner and to a high standard to minimise disruption to the business
  • Troubleshooting Hardware and software problems, both on site and remotely for colleagues Support Offices
  • Handling a wide array of Service Requests, ranging from password resets to software installs * Where a solution cannot be provided in a timely manner, escalating appropriately to the relevant support teams, both internally and with external 3rd Parties

Experience of the following systems/technologies:

  • Supporting Microsoft Windows 10/11 in an enterprise environment
  • Administrating Microsoft Active Directory
  • Administrating Intune endpoint management
  • Administrating Microsoft Exchange
  • Supporting Microsoft 365 Applications
  • Supporting remote connectivity/VPN
  • Supporting LAN/WAN technologies

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