Ecommerce Manager

E-Commerce Manager

Contract – 12 Months Initially

London – Hybrid – 2 to 3 days a week in office

£475 – £525 a day Via Umbrella

January start

Our client, a well-known international retail firm, are looking to hire an Ecommerce Experience Manager for their online store.

They are looking to build a best-in-class personal digital experience and this role is responsible for the strategic vision and end-to-end customer experience for the website, Store App and creation of the future strategy, optimising the shopping experience.

Overview of the role:

• Develop, manage, and socialise digital commerce strategies and initiatives from conception and ideation through prototyping, A/B testing, and usability testing.
• Identify data-driven insights and build conclusions into actionable recommendations.
• Define how customers navigate, learn, shop, configure, and purchase products from
• Author and present detailed strategic briefs and presentations to inform and engage cross functional partners to support business priorities, opportunities, and performance improvements.
• Regular meetings with peers in Internationally across Europe and Asia.

Minimum Qualifications

• 6+ years of experience in a strategy, customer experience, or customer journey function
• Experience in e-commerce, checkout, or payments

What We’re Looking For

• Strong experience in a E-commerce B2C position – ideally focused on App and Web
• Experience working in a large complex international brand
• Demonstrated success in growing the business through data driven insights.
• Exceptional communication, storytelling, and presentation skills.
• Deep knowledge of e-commerce B2C industry – familiarity with shopping trends, consumer behaviour, and/or conversion optimisation.
• Experience in P&L management, finance / fintech, subscriptions, and/or loyalty programs would be a bonus

If this role is of interest to you, please apply below or send your CV to [email protected]