Customer Experince and Proposition Lead - Retail

Interim Customer Experience and Proposition Lead – Retail

£500 – £600 a day via umbrella

Southampton (Hybrid), Occasional travel to London

Our client, a well-known retail brand, are looking to hire a Customer Experience and Proposition Lead to join during a transformation to a more customer centric approach. You will advocate for the customer and drive true customer centricity across the organisation.

Responsibilities Include:

• Establish an understanding of customer proposition across the business
• Define and prioritise the key value driving propositions
• Champion the customer to ensure customer needs are central to proposition development
• Define and develop both new and existing customer propositions through identifying customer needs
• Identify and deliver proposition opportunities to improve customer experience through an understanding of the customer, their needs, and their journeys
• Build a strong understanding of the external market to bring new ideas to the table on how to evolve customer experience
• Ensure a clear understanding of the latest developments in the external market to ensure you can bring a market leading perspective to customer experience evolution
• Set the customer journey framework
• Lead the CX change

What We’re Looking For

• Experience in a similar role in a retail environment – essential
• Ability to define design and development customer proposition, ideally in a proposition specialist role
• Excellent stakeholder management skills
• Strong analytical skills

If this role is of interest, please apply below or send your CV to [email protected]