technology job

Configuration Analyst

  • Posted May 29, 2024
  • £35000 - £40000 per annum
  • Swindon
  • Permanent

Configuration Analyst

  • Swindon
  • Hybrid (once a month onsite)
  • £35,0000 – £40,000

Working for a SME in Swindon, the position of a Configuration Analyst will be responsible for managing and analysing data to support the business IT services. The Configuration Analyst will play a key role in software and hardware asset management, utilising expertise in Power BI and data analysis to develop metrics and demonstrate the value delivered by IT processes.

Configuration Analyst Key Responsibilities:

Data Analysis: Leverage your skills in Power BI to analyse data, develop metrics, and create reports that showcase the value and efficiency of IT service processes.

Asset Management: Accurately manage hardware assets and software licensing, ensuring legal compliance and cost-effectiveness through meticulous audit reporting.

Process Improvement: Improve first-time fix rates, reduce risks, and shorten task durations by ensuring high-quality and accurate information is available to the IT organisation.

Reporting & Metrics: Develop and maintain metrics that demonstrate the value being delivered, emphasising the efficiency and effectiveness of our IT service processes.

Coaching & Development: Coach and develop team members in automated reporting and data analysis techniques, fostering a culture of continuous improvement and learning.

Configuration Analyst Experience required:

  • Proven experience as a Data Analyst or Configuration Analyst.
  • Proficiency in Power BI and other data analysis tools.
  • Strong knowledge of software and hardware asset management.
  • Excellent analytical and problem-solving skills.
  • Ability to develop and maintain metrics and reports.
  • Experience working with ITIL or other service management frameworks
  • Strong communication and coaching skills.

Why Join Us?

  • Be part of a dynamic and innovative IT service organisation.
  • Opportunity to make a significant impact on the efficiency and effectiveness of our IT processes.
  • Collaborative and supportive work environment.
  • Professional development and growth opportunities.
  • The business is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees.


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