technology job

Application Support Lead

  • Posted May 22, 2024
  • £30000 - £40000 per annum
  • Role: Application Support Lead Salary: £30,000 - £40,000 Location: Kent - 3 days p/w on site
  • Permanent

Role: Application Support Lead
Salary: £30,000 – £40,000
Location: Kent – 3 days p/w on site

We are looking for an enthusiastic App Support Desk Lead to join their team. As a leader in their field, our client prioritises excellence, creativity, and efficiency in all aspects of our work. They are seeking likeminded individuals to drive success through various channels, Service/Support desk being their main priority.

Key Experience Required:

  • Personable and has strong leadership qualities.
  • A passion for improving IT processes.
  • Proficient in JIRA and various scripting languages (SQL, Perl, C#, VB)
  • Has experience working with legacy systems.
  • Experience setting up processes, portals, automations.
  • Reporting out of JIRA
  • ULM (Lucid, draw IO, visio)

Responsibilities:

  • Analyse and improve current IT processes, implementing new ideas to enhance efficiency.
  • Oversee development and system support functions.
  • Utilize JIRA for project management.
  • Troubleshoot and resolve IT issues with a problem-solving approach.
  • Build and manage SQL queries.
  • Script using Perl, C#, and VB (experience with legacy systems a plus)
  • Report to the Infrastructure & Dev team manager.

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