Service Transition Manager - Intro

Job Title Service Transition Manager - Intro
Sector IT
Location London, Bristol
Type Contract
Salary £500-£500

Contract: £500/day Inside IR35 - Umbrella Engagement
Start Date: ASAP
Length: 6 Months
Location: Fully-Remote role


  • Total accountability for Service Design of projects assigned to individual
  • Total accountability to introduce assigned services into production, through Early Life Support until signed off as business as usual.
  • Ensure Service Management and support processes are adopted so that the new or changed IT service operates appropriately and is fully supportable.
  • Manage the adherence to the Service Design & Introduction process is followed where Service Design/Introduction is not assigned.
  • Ensure all individuals involved with planning, project, and change activities are aware of their roles and responsibilities within Service Design & Introduction Process.
  • Be a subject matter expert for Service Design and Transition best practices
  • Manage at task level contractors/analysts assigned
  • Challenge senior stakeholders (Heads of and Director level) where unacceptable business/service risks are being proposed.

Required Skills & Experience:

  • Proven experience in Service Management
  • Desired ITIL Foundation, Service Design and Service Transition qualified
  • Breadth and depth knowledge of environment where PRINCE/AGILE project management methodology is used
  • Experience of working in complex, large scale, technology environment
  • Ability to understand stakeholder requirements and correctly identify the service, urgency, impact, and priority of those requirements
  • Strong verbal and written communications skills at all organisational levels
  • Essential strong influencing and relationship building skills with stakeholders across IT, the business and external suppliers
  • Proven ability of working to challenging timescales
  • Broad knowledge of how IT services support the business through experience of working in retail, IT, or similar environment

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