Service Transition Manager - Intro

Contract: £500/day Inside IR35 - Umbrella Engagement
Start Date: ASAP
Length: 6 Months
Location: Fully-Remote role

Responsibilities:

• Total accountability for Service Design of projects assigned to individual
• Total accountability to introduce assigned services into production, through Early Life Support until signed off as business as usual.
• Ensure Service Management and support processes are adopted so that the new or changed IT service operates appropriately and is fully supportable.
• Manage the adherence to the Service Design & Introduction process is followed where Service Design/Introduction is not assigned.
• Ensure all individuals involved with planning, project, and change activities are aware of their roles and responsibilities within Service Design & Introduction Process.
• Be a subject matter expert for Service Design and Transition best practices
• Manage at task level contractors/analysts assigned
• Challenge senior stakeholders (Heads of and Director level) where unacceptable business/service risks are being proposed.

Required Skills & Experience:

• Proven experience in Service Management
• Desired ITIL Foundation, Service Design and Service Transition qualified
• Breadth and depth knowledge of environment where PRINCE/AGILE project management methodology is used
• Experience of working in complex, large scale, technology environment
• Ability to understand stakeholder requirements and correctly identify the service, urgency, impact, and priority of those requirements
• Strong verbal and written communications skills at all organisational levels
• Essential strong influencing and relationship building skills with stakeholders across IT, the business and external suppliers
• Proven ability of working to challenging timescales
• Broad knowledge of how IT services support the business through experience of working in retail, IT, or similar environment