Project Manager - Contact Centre Transformation - OUTSIDE IR35

Job Title Project Manager - Contact Centre Transformation - OUTSIDE IR35
Sector Project & Programme Management
Location Birmingham
Type Contract
Salary £500-£550 OUTSIDE IR35

Project Manager - Contact Centre Transformation (Process & Operational Improvement) - OUTSIDE IR35

Our well known client are in need of an interim Project Manager with experience of delivering operational and process improvements within a contact centre environment.

Up to £550 per day - OUTSIDE IR35

6 month initial contract (but with scope for a long-term assignment)

Hybrid working between working remotely, and circa 2 days per week onsite in the client's West Midlands head office

This Project Manager will be responsible for delivering a series of operational improvement, ways of working and process change projects within the client's contact centre function to support a period of growth and the launch of new products for the client. This PM will review and improve a series of processes and ways of working, delivering a series of operational improvements including chat bots to deliver an improved contact centre performance to better serve their customers.

Please note: This role is not a technical focused role, and the project does not include any focus on telephony or IT infrastructure

Experience required:

  • Extensive and broad Project Management experience
  • Proven track record of successfully delivering ways of working / process change or operational improvement projects within a contact centre environment
  • Strong understanding of contact centre operations
  • Ability to build strong relationships at all levels of the business
  • Exceptional Stakeholder engagement skills


Any candidates who are not able to clearly demonstrate all of the required experience above within their CV, will not be considered for this role.

To apply for this role, please send a copy of your CV in the first instance. Suitable candidates will be contacted in due course. If you have not heard back within 7 days following CV submission, your application in this instance will have been unsuccessful.



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