Service Architect/ Service Design- Umbrella Only

Job Title Service Architect/ Service Design- Umbrella Only
Sector IT
Location South West England
Type Contract
Salary Confidential

Service Architect/ Service Design

Service Design & Service Architect for a leading private sector corporation based in the south west

They are looking for an a candidate with a good experience with service delivery and service design whilst being customer focused, organised and confident whilst remaining calm under pressure.

Please note: engagement is via umbrella company only - the advertised rate is the maximum rate payable to an umbrella company.

The successful Service Architects responsibilities will be:

  • Alignment with Solution Architects, LoB stakeholders and IT Budget holders on service expectations
  • Publish detailed service definitions to include business process to application mapping
  • Publish SLA/OLA/KPIs for E2E service operations - Apps, Infra, NW, Data, Storage & Security
  • Publish and maintain detailed service designs for new projects, system upgrades and operational services
  • Oversee IT operational implementation of approved service designs and service continuity plans
  • Oversee IT operational implementation of service monitoring in line with approved service designs
  • Identify, track and manage gaps in service design implementation through service governance
  • Work with service owners to ensure service requirements are correctly provisioned in underpinning 3rd party contracts
  • Contribute to Service Acceptance Criteria and SRR governance (coordinated through Service Transition)
  • Act as the service authority for service related changes to IT operating models, service tools and governance frameworks
  • Develop, manage and maintain service related test plans

About you:

  • Outstanding interpersonal communication skills
  • Enthusiastic advocate of business change and innovation
  • Experience of IT Service Design, Technical Support and Service Operations, in large and complex IT environments and organisational eco-systems
  • Ability to influence others and communicate with impact at senior levels across the organisation
  • Ability to lead the resolution of service-related risks through a range of internal and external resources
  • Ability to structure and implement organisational processes, procedures and knowledge retention
  • Ability to produce meaningful senior level reports on status, trends and performance.
  • Knowledge of ITIL service transition and service operations and analysis processes.
  • Knowledge of project delivery methodologies (Agile/SCRUM/SAFE/DSDM).


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