Desktop Support Specialist

  • Knaresborough
  • £18,000 - £24,000 
  • Permanent


The Desktop Support Specialist is primarily responsible for dealing with IT issues logged by
users via the company's helpdesk system.

Main Duties

  • Provide support for users and systems
  • Administer Hemingways anti-virus, patching and door access system
  • Administer users and groups in the systems.
  • Document IT systems and processes.
  • Provide advice and support to other IT team members.
  • Provide advice and support to other business areas and staff.

Secondary Duties

  • Inventory and hardware asset management
  • Procure IT supplies and peripherals.
  • Carry out Portable Appliance testing.
  • Assist the Senior Support Specialists
  • Positively promote the companies policies and standards.
  • Assist in other areas of the business during peak periods.

Skills Required:

  • Experience with Microsoft desktop system and applications.
  • Active Directory (AD)
  • TCP/IP, switching, routing, smtp, proxy servers, DHCP and DNS.
  • IT hardware and peripherals
  • Anti-virus systems


  • Telephone systems
  • Spiceworks Helpdesk
  • Sage 200 FMS
  • Knowledge of ITIL
  • Windows Server
  • VMWare
  • Cisco
  • Helpdesk/call logging systems

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