Digital Service Designer

  • City of London, London
  • £475 - £525 
  • Contract

Digital Service Designer

  • Description: Digital Service Designer
  • Location: London (Canary Wharf)
  • Initial Duration: 6 Months
  • Max charge is £475/525

Our client are seeking a Digital Service Designer to act as the lead for the clients Service Discovery phase. The successful candidate will drive a team to understand the current trade space and propose a Single Trade Window solution that learns from global examples while tailoring a solution to the client's specific needs.

Task Description:

  • Analyse failure within services and identify root causes for that failure
  • Identify opportunities for cost reduction and improvement within an existing service
  • Understand user needs and identify where separate interactions with government should act as one service that meet that need
  • Arrange these separate interactions into rational user journeys within that service
  • Look for commonalities in activities across services where products could be made
  • Understand the existing supporting system of a service and design targeted improvements to that system to accommodate the new service - both digital and process based
  • Create and rapidly iterate service prototypes
  • Identify and design new cross government service patterns and standards

Role and responsibilities:

  • Understanding user needs and creating user journeys that help people successfully navigate complex systems
  • Identifying where separate interactions should act as one service and design rational user journeys within that service, as well as commonalities in activities across services that create opportunities for product development
  • Developing future service propositions that deliver on policy intentions
  • Helping to plan user research and usability testing, observing sessions, and helping to analyse the results of user research
  • Mapping current service journeys and creating blueprints for improved and/or new services
  • Creating and rapidly iterating service prototypes
  • Identifying and design service patterns and standards
  • Identifying the right ways to measure service success
  • Building collaborative relationships with stakeholders, across teams and service domains
  • Defining and conducting excellent stakeholder engagement
  • Being a knowledge expert in service design
  • Participate in thought leadership - introduce ideas and approaches to the broader team

To discuss this role further or to have your CV considered, please do not hesitate to submit your CV.

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