Technical Analyst

  • Filton
  • £33,000 - £37,000 
  • Permanent

An exciting opportunity to work on unique projects using the latest technologies. Working as part of a team, you will be involved in supporting the delivery and development of key IT and technology projects and providing input into the future technical direction of systems and services within an dynamic, agile and innovative team and environment.

As Technical Analyst, you will ensure systems and services are robust, reliable, perform well and meet business needs. The post holder will be responsible for hands-on administration, maintenance, troubleshooting a variety of systems and services encompassing servers and storage, networks and connectivity, security, telephony, cloud services, business applications, desktop systems. The successful candidate will have the following experience:

  • Experience providing 2nd and 3rd line technical support
  • Windows Server Infrastructure (including Active Directory)
  • Office 365, Azure AD, cloud technologies and services
  • Network and VoIP technologies

The role requires someone with excellent technical skills as well as having an aptitude for delivering services in a customer facing role. Whilst this role is predominately a Technical Support role, it requires individuals to have some managerial responsibilities, resolving issues between 1st and 2nd line.

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